Guess what? We have return depots located in the UK, USA, Australia, Canada and Spain for super easy returns. You can easily find the return address included in your order.
All orders placed now can be returned within 28 days of being received. This applies to online orders and purchases made in our store.
Our stores (excluding concessions) can accept the return of online purchases. All you have to do is drop your return in store and begin the returns process with a member of our team. Refund approvals are at the discretion of our team and dependant on the items condition.
Unfortunately, our concession stores only accept returns purchased from the same concession store. Online returns will not be accepted.
RETURNS
Sometimes things don’t work out – we’re happy to accept returns on any full price garment that is unworn and still fitted with all security tags and labels. This applies to any full price item dispatched to us within 28 days of receipt by you.
It’s important to note that shipping costs are not covered by The Dolls House when sent back, so we suggest using your local post office for the best service and tracking ID.
For added ease, you’ll find our return instructions on the returns sheet enclosed with your delivery for a hassle-free process. Just make sure you send your return back to us within 28 days of receipt.
If you’ve mislaid your returns sheet, don’t panic. Just send us an email at [RETURNS@THEDOLLSHOUSE.COM] and we’ll be happy to help.
When filling out the sheet, please make sure you indicate if you would like a refund or an exchange. Some items are not eligible for a return or refund, but don’t worry – we make sure this is clearly stated upon purchase.
Payments will be credited back to the original purchaser's credit card. Refunds are processed within 2-3 working days of receiving the item. Please note SALE items are refunded via Gift Cards.
Card refunds may take up to 10 business days for your bank to complete depending on their processing time. This can vary between banks, so please speak to your bank for any more information regarding processing times as we are unable to amend this.
Card refunds may take up to 10 business days for your bank to complete, depending on their processing time. This can vary between banks, so please speak to your bank for any more info regarding processing times as we are unable to amend this.
We’re happy to process store credit refunds and these will be displayed as a code in your email inbox. This will be made available immediately after 2-3 days of processing the return.
Credit notes can only be used in our online store.
We don't take any responsibility for lost parcels whilst being returned to us.
EXCHANGES
We accept exchanges on any full price garment that is unworn and still fitted with all security ribbons and labels. This applies to any item dispatched to us within 28 days of receipt by you.
Exchanges take around 2-3 working days to process, plus the delivery time to your area.
It’s important to note that shipping costs are not covered by The Dolls House when sent back.
For added ease, you’ll find our exchange instructions on the returns sheet enclosed with your delivery for a hassle-free process. Make sure you send your return back to us within 28 days of receipt and identify which item you would like replaced.
If you’ve mislaid your returns sheet, don’t panic. Just send us an email at [RETURNS@THEDOLLSHOUSE.COM] and we’ll be happy to help.
Feel free to be picky – you can exchange your item for any size or item (dependent on stock), and we send them back to you at no extra charge. We offer 2 exchanges for every item.
If you want to treat yourself with a replacement that costs extra, a gift card will need to be purchased for the difference. Please let us know if you have made the purchase at [RETURNS@THEDOLLSHOUSE.COM]. If the replacement is less expensive than the original, don’t worry – we’ll make sure the difference is refunded back to your original payment method. Alternatively, you may refund the original item and then purchase the new, lower priced item.
SALE ITEMS
We can only refund sale items by credit note for use